Terms / Conditions
These terms and conditions of sale (“Terms and Conditions”) relate to certain goods and services provided (“Products”) by Imagine Instruments, LLC, a Connecticut limited liability company, (“Company”) to the purchaser of such goods and services (“Customer”). Any additional or different terms, including but not limited to those on Customer’s purchase order, are hereby objected to and specifically rejected by Company.
1. PAYMENT
All amounts payable to Company shall be in US dollars, including all applicable taxes, fees, transportation, insurance, and other charges. All orders are pre-paid. Imagine Instruments LLC does not offer open accounts or offer credit. Shipping charges are subject to change without notice. Company cannot guarantee the pricing set forth in in print or on the Company website. The Company is not responsible for any typographical errors contained therein.
2. SHIPPING/DELIVERY
Shipment will be made in accordance with instructions issued by Company’s shipping department. Customer assumes risk of all loss and damage resulting from any cause whatsoever when the Products are delivered to carrier, to Customer, or to Customer’s agent, whichever occurs first. All required shipping costs, insurance, export/import duties, taxes (foreign and domestic) and any other related costs and risks consistent with the designated shipping method shall be borne by Customer for delivery of the Products to Customer’s chosen destination. Shipping dates are approximate and are not guaranteed. Partial deliveries shall be accepted by Customer and paid for at contract prices and terms.
3. WARRANTY/PRODUCT RETURNS
All Product orders are subject to written acceptance by Company by a duly authorized agent of Company. All Products are covered by a Limited Warranty for a period of 2 years from the date of purchase which applies to defective Products only. COMPANY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Company will only accept the return of defective Products. Such returns must be pre-approved by Company in writing and an RMA (Return Material Authorization) number must be issued by Company before Company will accept such return. Return shipments not pre-approved by Company will be refused. Company will inspect pre-approved returns to determine whether they are defective, which determination by Company is final. Products must be returned in the same or equivalent container and packaging materials in which they were originally shipped. Customer retains title to any Products returned. Return freight cost is the responsibility of Customer. If Company determines a Product is defective, it may repair or replace the defective Product.
4. LIMITATION OF LIABILITY
COMPANY’S LIABILITY ON ANY CLAIM OF ANY KIND, INCLUDING NEGLIGENCE, FOR ANY LOSS OR DAMAGE ARISING OUT OF, CONNECTED WITH, OR RESULTING FROM THE MANUFACTURE, SALE, DELIVERY, RESALE, REPAIR OR USE OF ANY PRODUCTS COVERED BY OR FURNISHED HEREUNDER, SHALL IN NO CASE EXCEED THE LESSER OF THE COST OF REPAIRING OR REPLACING PRODUCTS FAILING TO CONFORM TO THE WARRANTIES CONTAINED HEREIN, IF ANY, OR THE PRICE OF THE PRODUCTS OR PART THEREOF WHICH GIVES RISE TO THE CLAIM. IN NO EVENT WILL COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONTINGENT DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE OR OTHER INTANGIBLE LOSS (EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (I) THE USE OR THE INABILITY TO USE PRODUCTS PURCHASED FROM COMPANY; (II) THE COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS RESULTING FROM ANY PRODUCTS PURCHASED OR OBTAINED FROM COMPANY; OR (III) ANY OTHER MATTER RELATING TO PRODUCTS PURCHASED FROM COMPANY.
5. US GOVERNMENT CONTRACTS
If Customer’s order is placed under a contract with the United States Government, Company agrees to comply with those contract provisions and regulations with which, pursuant to law, it must comply and of which Customer has, at the time of order placement, placed Company on notice. In no event will United States Government Cost Accounting Standards apply. No provision of Customer’s contract with the government will be binding on Company or the manufacturer except as expressly set forth in this paragraph.
6. INDEMNIFICATION
Customer agrees to defend and indemnify Company and its officers, directors, agents and employees of and from any and all claims or liabilities asserted against Company or its officers, directors, agents and employees in connection with the manufacture, sale, delivery resale or repair or use of any Products covered by or furnished hereunder arising in whole or in part out of or by reason of (a) the failure of Customer, its agents, servants, employees or customers to follow instructions, warnings or recommendations furnished by Company in connection with such Products, (b) the failure of Customer, its agents, servants, employees or customers to comply with all federal, state and local laws applicable to such goods, or the use thereof, including the Occupational Safety and Health Act of 1970, (c) the negligence of Customer, its agents, servants, employees or customers, or (d) any defect, including but not limited to defects in the manufacture or design, of any Products produced, manufactured, distributed, sold, resold, repaired or used by Customer or its agents, servants, employees or customers.
7. TAXES/DUTIES
All prices are exclusive of all taxes and import or export duties, imposed by any city, state, federal or other government authority. Liability for all taxes and import or export duties shall be assumed and paid by Customer. Customer further agrees to defend and indemnify Company against any and all liabilities for such taxes or duties and legal fees or costs incurred by Company in connection therewith. All Customers must remit local and state sales tax with any purchase order unless a valid Resale Certificate for the state the product is shipping too has been provided.
8. ASSISTANCE AND ADVICE
Upon request, Company in its sole and absolute discretion may furnish as an accommodation to Customer such technical advice or assistance as is available in reference to the Products. Company assumes no obligation or liability for the advice or assistance given or results obtained, all such advice or assistance being given and accepted at Customer’s sole risk.
9. INTELLECTUAL PROPERTY
All designs, data, drawings, software, or other technical information supplied by Company to Customer in connection with the sale of Products shall remain Company’s sole property. All specifications, drawings, designs, data, information, ideas, methods, patterns, and/or inventions, made, conceived, developed, or acquired by Company, incident to procuring and/or carrying out the delivery of Products to Customer will vest in and inure to Company’s sole benefit. Customer agrees that it will not use in any way Company’s trademarks and trade names, and it will not publish, or cause to be published any statement, or encourage or approve any advertising or practice, which may be detrimental to the good name, trademarks, goodwill or reputation of Company or the Products.
10. FORCE MAJEURE
Company shall not be liable for delays in delivery or failure to manufacture or deliver due to causes beyond its reasonable control, including but not limited to acts of God, acts of Customer, acts of military or civil authorities, fires, strikes, flood, epidemic, war, terrorism, riot, accident, delays in transportation, or inability to obtain necessary labor, materials, components or services through Company’s usual and regular sources at usual and regular prices.
11. EXPORT COMPLIANCE
Customer shall not, directly or indirectly, export, re-export, transfer, furnish or ship Products in violation of any applicable export control laws or regulations of any country having jurisdiction over the Products, including any and all US law or US Government export controls. Customer agrees, at Customer’s own expense, to comply with all applicable export laws and will, in accordance with the indemnification provisions of these Terms and Conditions, indemnify, defend and hold Company harmless from any claim against Company due to Customer’s violation or alleged violation of any export laws.
12. GOVERNING LAW/VENUE AND JURISDICTION
All Product purchases and these Terms and Conditions are governed by the laws of the State of Texas without reference to conflict of law principles. The federal and state courts within Williamson County, Texas will have exclusive jurisdiction to adjudicate any dispute arising out of these Terms and Conditions, or the purchase, sale and usage of any Products.
13. NON-WAIVER/SEVERABILITY
Each provision of these Terms and Conditions is severable from any and all other provisions of these Terms and Conditions. In the event that any provision of these Terms and Conditions is held to be invalid, the other provisions shall continue in force and effect, and the offending provision, to the extent practicable, shall be reformed so as to achieve its intended purpose.
14. SURVIVAL
The provisions of these Terms and Conditions that, by their essence and context, are intended to survive performance by either or both parties shall also survive the completion, expiration, termination or cancellation of the purchase order.
15. ENTIRE AGREEMENT/MODIFICATION
This agreement constitutes the entire contract between Customer and Company relating to the Products identified herein. No modifications hereof shall be binding upon Company unless in writing and signed by Company’s duly authorized representative, and no modification shall be effected by Company’s acknowledgment or acceptance of Customer’s purchase order forms containing different provisions. Trade usage shall neither be applicable nor relevant to these Terms and Conditions, nor be used in any manner whatsoever to explain, qualify or supplement any of the provisions hereof. No waiver by either party of default shall be deemed a waiver of any subsequent default.
16. CUSTOM PRODUCTS & SPECIAL ORDERS
No returns or refunds will be made for items that are special ordered for you or for unusual custom configurations of systems without the written consent of Imagine Instruments in each instance prior to purchase. Please consult a Imagine Instruments representative with questions.
Disclaimer:
Custom products are actually custom-built to fulfill individual orders. Because of this, we require payment in advance.
Custom products are not typically kept in stock by us or our vendors and usually require additional manufacturing and shipping times. Custom products do not fall under our regular return policy. We do not accept returns or cancellations.
Lasted Updated February 18, 2020
1. PAYMENT
All amounts payable to Company shall be in US dollars, including all applicable taxes, fees, transportation, insurance, and other charges. All orders are pre-paid. Imagine Instruments LLC does not offer open accounts or offer credit. Shipping charges are subject to change without notice. Company cannot guarantee the pricing set forth in in print or on the Company website. The Company is not responsible for any typographical errors contained therein.
2. SHIPPING/DELIVERY
Shipment will be made in accordance with instructions issued by Company’s shipping department. Customer assumes risk of all loss and damage resulting from any cause whatsoever when the Products are delivered to carrier, to Customer, or to Customer’s agent, whichever occurs first. All required shipping costs, insurance, export/import duties, taxes (foreign and domestic) and any other related costs and risks consistent with the designated shipping method shall be borne by Customer for delivery of the Products to Customer’s chosen destination. Shipping dates are approximate and are not guaranteed. Partial deliveries shall be accepted by Customer and paid for at contract prices and terms.
3. WARRANTY/PRODUCT RETURNS
All Product orders are subject to written acceptance by Company by a duly authorized agent of Company. All Products are covered by a Limited Warranty for a period of 2 years from the date of purchase which applies to defective Products only. COMPANY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Company will only accept the return of defective Products. Such returns must be pre-approved by Company in writing and an RMA (Return Material Authorization) number must be issued by Company before Company will accept such return. Return shipments not pre-approved by Company will be refused. Company will inspect pre-approved returns to determine whether they are defective, which determination by Company is final. Products must be returned in the same or equivalent container and packaging materials in which they were originally shipped. Customer retains title to any Products returned. Return freight cost is the responsibility of Customer. If Company determines a Product is defective, it may repair or replace the defective Product.
4. LIMITATION OF LIABILITY
COMPANY’S LIABILITY ON ANY CLAIM OF ANY KIND, INCLUDING NEGLIGENCE, FOR ANY LOSS OR DAMAGE ARISING OUT OF, CONNECTED WITH, OR RESULTING FROM THE MANUFACTURE, SALE, DELIVERY, RESALE, REPAIR OR USE OF ANY PRODUCTS COVERED BY OR FURNISHED HEREUNDER, SHALL IN NO CASE EXCEED THE LESSER OF THE COST OF REPAIRING OR REPLACING PRODUCTS FAILING TO CONFORM TO THE WARRANTIES CONTAINED HEREIN, IF ANY, OR THE PRICE OF THE PRODUCTS OR PART THEREOF WHICH GIVES RISE TO THE CLAIM. IN NO EVENT WILL COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONTINGENT DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE OR OTHER INTANGIBLE LOSS (EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (I) THE USE OR THE INABILITY TO USE PRODUCTS PURCHASED FROM COMPANY; (II) THE COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS RESULTING FROM ANY PRODUCTS PURCHASED OR OBTAINED FROM COMPANY; OR (III) ANY OTHER MATTER RELATING TO PRODUCTS PURCHASED FROM COMPANY.
5. US GOVERNMENT CONTRACTS
If Customer’s order is placed under a contract with the United States Government, Company agrees to comply with those contract provisions and regulations with which, pursuant to law, it must comply and of which Customer has, at the time of order placement, placed Company on notice. In no event will United States Government Cost Accounting Standards apply. No provision of Customer’s contract with the government will be binding on Company or the manufacturer except as expressly set forth in this paragraph.
6. INDEMNIFICATION
Customer agrees to defend and indemnify Company and its officers, directors, agents and employees of and from any and all claims or liabilities asserted against Company or its officers, directors, agents and employees in connection with the manufacture, sale, delivery resale or repair or use of any Products covered by or furnished hereunder arising in whole or in part out of or by reason of (a) the failure of Customer, its agents, servants, employees or customers to follow instructions, warnings or recommendations furnished by Company in connection with such Products, (b) the failure of Customer, its agents, servants, employees or customers to comply with all federal, state and local laws applicable to such goods, or the use thereof, including the Occupational Safety and Health Act of 1970, (c) the negligence of Customer, its agents, servants, employees or customers, or (d) any defect, including but not limited to defects in the manufacture or design, of any Products produced, manufactured, distributed, sold, resold, repaired or used by Customer or its agents, servants, employees or customers.
7. TAXES/DUTIES
All prices are exclusive of all taxes and import or export duties, imposed by any city, state, federal or other government authority. Liability for all taxes and import or export duties shall be assumed and paid by Customer. Customer further agrees to defend and indemnify Company against any and all liabilities for such taxes or duties and legal fees or costs incurred by Company in connection therewith. All Customers must remit local and state sales tax with any purchase order unless a valid Resale Certificate for the state the product is shipping too has been provided.
8. ASSISTANCE AND ADVICE
Upon request, Company in its sole and absolute discretion may furnish as an accommodation to Customer such technical advice or assistance as is available in reference to the Products. Company assumes no obligation or liability for the advice or assistance given or results obtained, all such advice or assistance being given and accepted at Customer’s sole risk.
9. INTELLECTUAL PROPERTY
All designs, data, drawings, software, or other technical information supplied by Company to Customer in connection with the sale of Products shall remain Company’s sole property. All specifications, drawings, designs, data, information, ideas, methods, patterns, and/or inventions, made, conceived, developed, or acquired by Company, incident to procuring and/or carrying out the delivery of Products to Customer will vest in and inure to Company’s sole benefit. Customer agrees that it will not use in any way Company’s trademarks and trade names, and it will not publish, or cause to be published any statement, or encourage or approve any advertising or practice, which may be detrimental to the good name, trademarks, goodwill or reputation of Company or the Products.
10. FORCE MAJEURE
Company shall not be liable for delays in delivery or failure to manufacture or deliver due to causes beyond its reasonable control, including but not limited to acts of God, acts of Customer, acts of military or civil authorities, fires, strikes, flood, epidemic, war, terrorism, riot, accident, delays in transportation, or inability to obtain necessary labor, materials, components or services through Company’s usual and regular sources at usual and regular prices.
11. EXPORT COMPLIANCE
Customer shall not, directly or indirectly, export, re-export, transfer, furnish or ship Products in violation of any applicable export control laws or regulations of any country having jurisdiction over the Products, including any and all US law or US Government export controls. Customer agrees, at Customer’s own expense, to comply with all applicable export laws and will, in accordance with the indemnification provisions of these Terms and Conditions, indemnify, defend and hold Company harmless from any claim against Company due to Customer’s violation or alleged violation of any export laws.
12. GOVERNING LAW/VENUE AND JURISDICTION
All Product purchases and these Terms and Conditions are governed by the laws of the State of Texas without reference to conflict of law principles. The federal and state courts within Williamson County, Texas will have exclusive jurisdiction to adjudicate any dispute arising out of these Terms and Conditions, or the purchase, sale and usage of any Products.
13. NON-WAIVER/SEVERABILITY
Each provision of these Terms and Conditions is severable from any and all other provisions of these Terms and Conditions. In the event that any provision of these Terms and Conditions is held to be invalid, the other provisions shall continue in force and effect, and the offending provision, to the extent practicable, shall be reformed so as to achieve its intended purpose.
14. SURVIVAL
The provisions of these Terms and Conditions that, by their essence and context, are intended to survive performance by either or both parties shall also survive the completion, expiration, termination or cancellation of the purchase order.
15. ENTIRE AGREEMENT/MODIFICATION
This agreement constitutes the entire contract between Customer and Company relating to the Products identified herein. No modifications hereof shall be binding upon Company unless in writing and signed by Company’s duly authorized representative, and no modification shall be effected by Company’s acknowledgment or acceptance of Customer’s purchase order forms containing different provisions. Trade usage shall neither be applicable nor relevant to these Terms and Conditions, nor be used in any manner whatsoever to explain, qualify or supplement any of the provisions hereof. No waiver by either party of default shall be deemed a waiver of any subsequent default.
16. CUSTOM PRODUCTS & SPECIAL ORDERS
No returns or refunds will be made for items that are special ordered for you or for unusual custom configurations of systems without the written consent of Imagine Instruments in each instance prior to purchase. Please consult a Imagine Instruments representative with questions.
Disclaimer:
Custom products are actually custom-built to fulfill individual orders. Because of this, we require payment in advance.
Custom products are not typically kept in stock by us or our vendors and usually require additional manufacturing and shipping times. Custom products do not fall under our regular return policy. We do not accept returns or cancellations.
Lasted Updated February 18, 2020